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Client Journeys at a Glance
These case studies highlight real coaching engagements across across leadership development and emotional intelligence coaching.
Client Case Study 1
Training & Facilitation
Foundational Coaching Skills for Sales Managers
Client:
Hoya Vision Care – APAC Sales Team
Participants:
15-20 pax
Date:
October 2024
The Challenges
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Transitioning from individual high performance to leading through others
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Building practical coaching skills for everyday conversations
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Engaging and motivating teams without directive management
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Strengthening accountability while maintaining trust and autonomy
Training Focus
Reframing the manager’s role from directive leader to empowering coach
Introducing core coaching skills for everyday leadership conversations
Practicing active listening, questioning, and feedback through role plays
Applying the GROW model to structure clear, forward-moving coaching conversations
Outcomes
Gained foundational coaching skills they could apply immediately
Developed greater confidence in supporting performance through conversation rather than instruction
Left with a clearer understanding of how coaching strengthens engagement, accountability, and long-term capability
Client Testimonial
This was a truly enlightening workshop. The content, role plays and activities were on point. Seeing our team interact with such enthusiasm with the course material, was an indicator of the quality of the delivery and importance of being an emotionally intelligent coach! Congratulations on a great workshop, it has definitely shaped our thoughts on how we can be better coaches and leaders.
Yung Chan, APAC Commercial Director Hoya Vision Care (2024)
Client Case Study 2
Training & Facilitation
Team Building & Cultural Awareness Training
Client:
The Canadian Embassy Singapore
Participants:
12 pax
Date:
December 2024 and February 2025
The Context
At the end of 2024, the Canadian High Commission to Singapore organised a team retreat for its Trade Team of 12 members. The objective was to strengthen team cohesion, enhance engagement, and improve communication and collaboration within a culturally diverse working environment. This was followed by a second session in Feb 2025 focusing on team dynamics and DiSC communication styles.
The Challenges
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Strengthening trust and connection across diverse personalities and cultural backgrounds
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Improving communication and collaboration within a small, high-performing team
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Increasing awareness of individual communication styles and their impact on others
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Creating a shared understanding to support more effective day-to-day teamwork
Training Focus
Interactive team-building activities such as the Spaghetti Challenge and Blindfold Walk to build trust and communication
Facilitated reflections to surface insights from team experiences
DISC personality assessment discussions to explore individual communication preferences
Facilitated reflections to surface insights from team experiences
Outcomes
Practical communication strategies for culturally diverse work environments
Stronger team connection, trust, and openness
Increased confidence in navigating communication across differences
Client Testimonial
Fantastic! You do excellent work.
Christine Constantin,
Senior Trade Commissioner High Commission of Canada to Singapore 2024
Client Case Study 3
Training & Facilitation
Customer Service Mindset & Communication Training for Cabin Crew
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Client:
Cabin Crew
Participants:
20 pax each batch
On going work
8 batches per year
The Context
Cabin crew are the frontline representatives of an airline’s brand, responsible for creating positive, emotionally resonant experiences for passengers across diverse situations. To support this, the airline invested in a two-day Customer Service Mindset and Communications Training to strengthen consistency, confidence, and emotional connection in passenger interactions.
The Challenges
Cabin crew need to:
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Communicate consistently in line with brand standards
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Build emotional connection under pressure
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Communicate clearly and confidently in Standard English
Training Focus
First-impression awareness with colleagues and passengers
Adaptive communication skills for handling a wide range of passenger scenarios
Emotional intelligence in customer interactions, including empathy, composure, and attentiveness
Guided reflection to help participants identify communication strengths and areas for growth
Outcomes
Greater confidence in managing passenger interactions across different situations
Stronger emotional awareness and ability to remain calm and composed under pressure
Enhanced ability to create positive emotional connections with passengers
Participant Feedback
Learning and developing a proper way to communicate with passengers professionally. The course aid us to deliver effective communication and emotional connection to the passenger better.
I think it has thought me a lot about myself in terms of my speaking and understanding skills that I never thought was a problem previously
A lot of roleplaying that allows crew to practice more on their problem solving skills
I like the interactive aspect of the course as it enables as to combat different real life scenarios while trying to remain calm and composed and to also remind ourselves to use proper service language
I thoroughly enjoyed Ms Shalini’s teaching style. She has a natural ability to keep students engaged throughout the session, and her delivery is both effective and efficient. The structure and flow of her lessons are well thought out, making it easy to follow and absorb the content. She also provides sufficient depth and coverage of the brand, which adds great value to the learning experience. Her sessions strike a good balance between being informative and interactive. Honestly, I just loved her as an instructor! she is one of the best teachers I’ve had. Her passion for teaching really comes through, and it made the class not only educational but also enjoyable.
Client Case Study 4
Leadership & Career Coaching
Coaching for Creatives project - Arts Resource Hub and National Arts Council Singapore
Client:
National Arts Council & Arts Resource Hub (Singapore)
Date:
October 2024 to June 2025
The Challenges
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Emotional burnout, self-doubt, and isolation
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Uncertainty around career direction and long-term sustainability
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Difficulty expressing needs, boundaries and professional value
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Low awareness and accessibility of coaching
Coaching Focus
Building emotional awareness and self-regulation under uncertainty
Helping coachees articulate values, motivations, and career intentions
Introducing coaching as a reflective, practical, and supportive process
Outcomes
Improved emotional resilience and self-awareness
Greater clarity around career direction and personal priorities
Increased confidence in expressing needs, limits, and goals
Shift in perception of coaching from a luxury to a tool for resilience and long-term wellbeing
Client Case Study 5
Career Coaching
Client: Individual Client
From: ICF Singapore Ignite Programme in partnership with Junior Achievement Singapore
Date: July to December 2025
The Context
He was an undergraduate engineering student navigating uncertainty about his future career direction. Like many students approaching transition points, he felt pressure to “decide quickly” while still feeling unclear about his values, motivations, and strengths. The challenge was not a lack of options, but a lack of internal clarity and confidence in decision-making.
The Coaching Focus
Shalini worked with the client through a structured yet reflective coaching process that:
Emotional intelligence and self-awareness in decision-making
Identifying values, internal drivers, and patterns of self-doubt
Navigating pressure, expectations, and uncertainty with greater calm
Developing reflective tools rather than prescribing a fixed career path
Outcomes
Greater self-awareness and emotional regulation
Increased confidence and clarity around career direction
Practical EQ skills applicable both academically and personally